Shipping policy
🚚 Dolpure Shipping & Delivery Policy
Welcome to Dolpure! We are committed to providing clear and transparent shipping information. Please read the following policy carefully to understand how your order will be delivered.
📍 Shipping Origin & Destination
All Dolpure products are shipped directly from our partner warehouses in China to ensure product quality and competitive pricing. We currently ship to addresses within the United States only.
⏱️ Order Processing & Delivery Timeline
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Order Processing: We review, pick, and pack your order within 1-3 business days after it is placed.
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International Transit & Customs: Packages are then shipped to the U.S. via reliable postal or courier services. This international leg typically takes 10-20 business days and requires clearance through U.S. Customs.
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Local Delivery: After clearance, packages are delivered locally, usually by USPS, within 3-5 business days.
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Total Estimated Delivery: Please allow 15-30 total business days for delivery from the date your order is placed. Please note that delays may occasionally occur due to holidays, peak seasons, or customs inspections, which are beyond our control.
💰 Shipping Rates & Options
We offer simple and transparent shipping to balance reliable service with a great customer experience:
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Standard Shipping (15-30 business days):
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On orders under $29.99, a $8.99 shipping fee applies.
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On orders $29.99 and above, enjoy FREE Standard Shipping.
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Expedited Shipping (Optional, 10-20 business days): You may select a faster shipping service at checkout. The exact rate will be displayed on the checkout page.
📦 Order Tracking & Updates
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's official website to check your package's real-time location and status.
⚠️ Important Information
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Duties & Taxes: According to U.S. Customs regulations, low-value personal parcels typically do not incur additional import duties. However, the recipient (you) is responsible for all potential import duties, taxes, and related fees, should any be applied.
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Address Accuracy: Please ensure your shipping address (including ZIP code) is completely accurate. We are not responsible for failed deliveries, returns, or additional fees resulting from an incorrect or incomplete address provided by the customer.
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Delivery Issues: If your package status has not been updated for a long time past the estimated delivery window, please contact us via our Contact Page. We will assist you in initiating an inquiry with the carrier.
❓ Need Help?
If you have any questions about this policy or need to check your order status, please don't hesitate to visit our Help Center to get in touch.
Thank you for choosing Dolpure!