Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 2–3 business days.
After dispatch, delivery within the United States usually takes 7–15 business days depending on location and carrier performance.
You will receive a tracking email once your order has shipped.
Do you offer free shipping?
Yes.
We offer FREE Standard Shipping on all orders over $49.99.
Orders below $49.99 are subject to a flat shipping fee of $6.99.
What is your return policy?
We offer a 30-Day Happiness Guarantee.
If you're not completely satisfied with your purchase, please contact us within 30 days of delivery and our team will help find the best solution.
For full details, please review our Return & Refund Policy.
Products & Care
Are your stones natural?
We carefully select quality natural stone materials for our jewelry collections.
Because natural stones are formed by nature, slight variations in color, texture, and pattern may occur, making each piece unique.
What bracelet size do you offer?
Most bracelets in our collection are designed for comfortable everyday wear and fit the majority of wrist sizes.
Specific sizing information can be found on each product page.
Can I wear my bracelet while showering or swimming?
We recommend removing your jewelry before showering, swimming, exercising, or applying lotions and perfumes.
Proper care will help preserve the appearance and longevity of both the stones and bracelet cord.
How should I care for my jewelry?
To keep your jewelry looking its best:
- Store it in a dry place when not in use
- Avoid prolonged exposure to water
- Keep away from harsh chemicals
- Clean gently with a soft cloth when needed
About Dolpure
What is the inspiration behind Dolpure?
Dolpure was created to combine natural stone jewelry with modern, intentional living.
Our collections are designed to be meaningful everyday pieces that complement both your personal style and daily rituals.
Are your pieces intended for healing or medical purposes?
No.
Dolpure jewelry is designed for personal expression, mindfulness, and inspiration.
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.