Return & Refund Policy

Thank you for shopping with Dolpure.

We want you to feel confident and inspired by every piece you receive. If your purchase isn't the right fit, we're here to help.

30-Day Return Policy

You have 30 calendar days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• Unused and unworn
• In its original condition
• Returned with original packaging, cards, and accessories
• Accompanied by proof of purchase or order number

How to Start a Return

To initiate a return, please contact us at:

Email: f25518799@gmail.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once approved, we will provide detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

Original shipping charges are non-refundable.

For your protection, we strongly recommend using a trackable shipping service. Dolpure is not responsible for returns lost during transit.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Refunds cover the purchase price of the returned item only.

Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipment.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide clear photos of the issue.

Depending on the situation, we may offer:

• A replacement item
• A partial refund
• A full refund

at no additional cost to you.

Lost Packages

If your package is confirmed lost in transit, please contact us.

We will work with the shipping carrier and provide either:

• A replacement shipment, or
• A full refund

depending on the circumstances.

Non-Returnable Items

The following items cannot be returned:

• Items showing signs of wear, use, or damage after delivery
• Customized or personalized jewelry
• Gift cards
• Items returned without authorization

30-Day Happiness Guarantee

Your satisfaction matters to us.

If your jewelry isn't the right fit for your style or expectations, contact us within 30 days of delivery and we'll do our best to find a fair solution.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Dolpure Customer Care
Email: f25518799@gmail.com

We're always happy to help.